RETURN & EXCHANGE POLICY

At Rubies Defined, we want you to be fully satisfied with your purchase. If something doesn’t work out, we’re here to help.

General Return Process

Step 1: Initiate Your Return

Send an email to contact@rubiesdefined.co.uk with your order number. Our customer service team will provide return instructions and assist you further.

Step 2: Ship Your Product Back

Once your request is approved, return the item within 7 days following our instructions. We recommend using a tracked shipping service. Return shipping costs are the customer’s responsibility.

Step 3: Refund or Exchange

After we receive your item, we will inspect it within 3–5 business days. If approved, we’ll issue your refund or send a replacement within 5 business days. You’ll receive a confirmation email.

Important Information

• Items must be unused, unwashed, and in original packaging with all tags attached.

• Worn, altered, or custom-made items are not eligible for return.

• Sale items, replacements, and personalized products are non-refundable.

• We are not responsible for failed deliveries due to incorrect address or refusal of delivery.

• Returns must be initiated via email. Returns sent without prior contact will not be accepted.

Need Help?

If you have questions, reach out to us at contact@rubiesdefined.co.uk. We’re happy to assist.

Thank you for shopping with Rubies Defined.